Shipping and delivery

Shipping

Business orders placed on working days before 16:00 (Dutch time) will be shipped the same day through the business network of DHL. Orders placed on Friday after 16:00 or during the weekend will be shipped on Monday. Delivery on business addresses always takes place between 08:00 and 18:00. DHL does not give a specific time of delivery. If the delivery address is a residential address, your package will be delivered through the consumer network of DHL. The transit time may vary depending on the size of the package. Your will receive a tracking code by mail when your order has been shipped. This tracking is always leading.

DHL collaborates with multiple courier services such as Chronopost, Bpost, Bring and Trans-o-flex. Therefore it is possible that one of these partners will deliver your order.

Reasons why shipping takes 1 working day longer:

The order consists of several items that are stored in different warehouses. These items are collected and sent in one package, increasing the shipping time with 1 working day. This way, you can receive your order in one delivery and we can all contribute to a better environment.
Due to the busy schedule in the workshop, it is possible that the assembled bikes are delivered one working day later.

Delivery time other countries

For delivery times to other countries click here.

Currently, due to the high volume of orders, we are experiencing a delay in shipping orders. We aim to dispatch orders within 3 working days.

Delivery dropshipping

Dropshipping orders in small packages (over 99% of the assortment) are shipped with the private network of DHL and therefore have different delivery options and shipping rates.

Shipping costs

We pack and ship our orders with the utmost care. Our first priority is to deliver orders as quickly as possible in perfect condition. In order to avoid damage or unnecessary shipping costs, an order may be shipped in multiple packages. The shipping costs per order are clearly indicated at checkout.

We charge the following delivery rates (not including VAT) via DHL:

Country	Envelope	Small	Medium	Large	Pallet
Belgium	7,40	7,40	14,83	33,02	82,64
Netherlands	4,92	4,92	10,70	28,88	53,72
Other countries

How big is the package?

Envelope: < 38 x 26 x 3.2 company
Small: < 120 x 60 x 50 cm (maximum 20 kg)
Medium: between 120 x 60 x 50 cm and 180 x 100 x 50 cm (maximum 31.5 kg)
Large: between 180 x 100 x 50 cm and 240 x 100 x 200 cm (maximum 50 kg)

We charge an extra 6,61 (ex. VAT) for shipping an assembled bike because of the special shipping box we use for this purpose.

The online wholesale for the small and large entrepreneur

TWM is the online wholesaler for small and large entrepreneurs. With us, you benefit from the advantages of a wholesaler with the convenience of a webshop. The extensive range consists of more than 1 million products from the non-food leisure sector. We are active in the field of bicycles, bicycle parts and accessories, toys, sports and casuals, outdoor, home and garden, baby, party club merchande, eyewear and car accessories of all quality brands. All products are permanently in stock at our two distribution centres. Fast delivery is therefore guaranteed, so that you can quickly replenish the stock of your shop or webshop. TWM is therefore more than an online wholesaler, we are an extension of your assortment and stock.

The convenience of a wholesaler as a webshop

Online wholesale TWM is there for companies, schools, foundations and associations. You can easily create an account with your VAT number or an account is a small entrepeneur. You will then immediately benefit from all our advantages. As a wholesaler we are unique in the market thanks to the speed, clarity, simplicity and ease with which you order from us. We apply competitive wholesale prices, you have no minimum purchase, order and annual obligation or other restrictions. In our webshop you have the opportunity to order products 24 hours a day, seven days a week that are delivered to you within two to five working days. At TWM, you benefit from the advantages of a wholesaler with the convenience of a webshop.

Online wholesale with sublime service

We like to build a lasting and professional relationship with our partners. That is why we offer an excellent service. Contact us via the live chat or by mail at [email protected]. We will be happy to help you with any questions you may have while ordering, after placing an order or if you have any questions about the delivered products. And don't you want to miss out on our competitive offers? Our newsletter and social media will keep you informed and you will never miss out on our promotions. Online wholesaler TWM relieves entrepreneurs large and small, that's why they choose us.

Country	Envelope	Small	Medium	Large	Pallet
Austria	X	10,70	19,79	44,59	256,20
Bulgaria	X	18,14	23,93	49,55	235,54
Croatia	X	15,66	34,67	60,29	235,54
Czech Republic	X	12,36	18,97	44,59	235,54
Denmark	X	20,62	30,54	56,16	256,20
Estonia	X	22,27	20,62	45,41	235,54
Finland	X	23,10	33,84	59,46	322,31
France	X	10,70	19,79	78,47	227,27
Germany	X	7,40	14,83	61,94	140,50
Greece	X	18,97	25,58	51,20	322,31
Hungary	X	14,01	18,14	42,93	227,27
Italy	X	14,83	23,10	48,72	280,99
Latvia	X	22,27	20,62	45,41	235,54
Lithuania	X	22,27	20,62	45,41	235,54
Luxembourg	X	8,22	17,31	49,55	87,60
Norway *	X	40,45	47,07	72,69	322,31
Poland	X	9,88	15,66	41,28	235,54
Portugal	X	9,88	24,75	48,72	309,92
Romania	X	10,70	16,49	42,11	256,20
Slovakia	X	14,83	17,31	42,93	235,54
Slovenia	X	14,83	20,62	46,24	235,54
Spain	X	9,88	23,93	48,72	314,05
Sweden	X	21,45	26,40	51,20	285,12
Switzerland *	X	29,71	35,50	61,12	256,20

Land	Levertijd in werkdagen
Austria	2-4
Belgium	1
Bulgaria	4-7
Croatia	4-6
Czech Republic	2-3
Denmark	2-4
Estonia	4-7
Finland	3-5
France	2-4
Germany	1-3
Greece	4-8
Hungary	2-4
Italy	2-7
Latvia	4-5
Lithuania	3-6
Luxembourg	1
Netherlands	1
Norway	3-8
Poland	2-4
Portugal	3-7
Romania	3-8
Slovakia	2-4
Slovenia	2-4
Spain	2-6
Sweden	2-5
Switzerland	2-5

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